Ms. IBIS on Windows Live ID | Dynamics Care Services

Ms. IBIS is tackling CustomerSource questions.

Welcome to the New Microsoft Dynamics Community – February 2012 Update - Microsoft Dynamics Partner Community Blog - Site Home - MSDN Blogs

The Dynamics Community site has been seriously updated. It looks great. Check out Welcome to the New Microsoft Dynamics Community – February 2012 Update for more and checkout the site at https://community.dynamics.com/

Microsoft Dynamics Partner Forums have Moved - Developing for Dynamics GP - Site Home - MSDN Blogs

David Musgrave notes that the Microsoft Dynamics Partner Forums have Moved

Weekly Dynamic: Microsoft Connect

Often we want features in the next release of Microsoft Dynamics GP or there’s an annoying bug that just hasn’t gotten fixed.. How do you make sure that the features and bug fixes that are important to you become important to Microsoft? The answer is MS Connect.

 

The MS team kept reminding me of how much they use Connect to determine the need and the passion around a feature or fix. So I’m committed this year to leveraging Connect myself and working to help others use Connect to get our needs in front of MS.

The beauty of Connect is that we can not only add new issues, but we can vote as a community on existing items.

It’s time to Connect.

Mainstream Support for Microsoft Dynamics GP 10.0 Ends - Developing for Dynamics GP - Site Home - MSDN Blogs

David reminds us that Mainstream Support for Microsoft Dynamics GP 10.0 Ended 10/9.

Microsoft Support Response Times – Mysteries Revealed | Dynamics University

From Dynamics University comes details of Microsoft Support Response Times – Mysteries Revealed

Do's and Don'ts of Microsoft Dynamics GP Forums: More Real World Lessons | MSDynamicsWorld.com

Victoria Yudin updates a previous MSDynamicsWorld article of mine with her own Do's and Don'ts of Microsoft Dynamics GP Forums: More Real World Lessons.

She offers some great advice that's worth following.

Microsoft Dynamics GP 10.0 Mainstream Support Ends on 9th October 2012 « Dynamics GP – Learn & Discuss

Vaidy reminds us that Microsoft Dynamics GP 10.0 Mainstream Support Ends on 9th October 2012

That’s right around the corner!

Looking for a Faster Resolution to Your Technical Support Incidents? Find Out More NOW!!! - Microsoft Dynamics GP Support Blog

Kelly Youells asks if you are Looking for a Faster Resolution to Your Technical Support Incidents? Find Out More NOW!!!

This is definitely something to dig deeper into at Convergence.

#Conv12

Where Do the Microsoft Dynamics GP Experts Turn for Answers? A Preamble to GPUG DayONE | MSDynamicsWorld.com

In a prelude to DayONE at Convergence, Mariano asks “Where Do the Microsoft Dynamics GP Experts Turn for Answers?” over at MSDynamicsWorld.

Microsoft Dynamics Knowledge Base Articles available from Microsoft Support - Developing for Dynamics GP

David Musgrave reminds us that the Microsoft Dynamics Knowledge Base Articles are available from Microsoft Support.

I’m reminding you that they are also available in MyGPSearch.com

Dynamics GP Diagnostics - Developing for Dynamics GP - Site Home - MSDN Blogs

Patrick Roth has a nice look at the new Dynamics GP Diagnostics that will be used for support going forward.

Dynamics GP Land: My Favorite Payroll Support Articles

Writing at Dynamics GP Land, Christina Phillips highlights her Favorite Payroll Support Articles

MyGPSearch.com

At the GP Partner Connections conference a significant number of partners didn’t realize that Microsoft had opened up Dynamics GP Support for search engines.

MyGPSearch.com is a custom search engine around Dynamics GP sites and it had already rolled the GP Support site in. MyGPSearch.com searches more than 100 blog, forum and support sites including support.Microsoft.com.

I’m now talking to ISV’s about getting their support sites rolled in to ease the support burden. If you’re not using MyGPSearch.com now is the time to try it.

ERP Knowledge Base Articles made public - Microsoft Dynamics AX UK Blog

Yeah, you saw that headline right, I read AX blogs too. I need some humor in my life. In this case though, the Microsoft Dynamics AX UK Blog beat everyone to the punch. It seems that Microsoft has chosen to make all of the Dynamics ERP Knowledge Base Articles  public on http://support.microsoft.com.

This change will allow search engine indexing of Knowledge Base content making it easier for everyone. I’ve already added http://support.microsoft.com into the MyGPSearch custom engine for Dynamics GP. Now when you use MyGPSearch you’ll get blog results, newgroup results and official support answers.

I’m hoping this means that we can quit complaining about CustomerSource search features and move on to complaining about more important things…like why they don’t serve Diet Mountain Dew at Convergence.

Quick Tip: Using substring() with a text field datatype - Developing for Dynamics GP

David Musgrave gives us a Quick Tip: Using substring() with a text field datatype.

In Recovery... | RTFM. No seriously, R.T.F.M. Then ask your question.

Someone much smarter than me has some great advice for you. Please listen to SQL MVP Paul Randal when he says RTFM. No seriously, R.T.F.M. Then ask your question.

Dynamics GP Support

Just as Janakiram M.P. posts that more and more GP support articles are escaping from behind the closed PartnerSource walls, Frank Hamelly rants about how unhappy he is with the new Partner Source Knowledge Base search.

There is a catch 22 here. Part of the value in a support plan is exclusive access to support articles. If they escape into the wild it diminishes the value but if users can’t find what they want behind the support wall, the value is diminished as well.

Supporting Microsoft Dynamics GP: Users at the Help Desk | MSDynamicsWorld.com

 

My new article is up at MSDynamicsWorld. I spend some time with something that has been on my mind a lot lately, Supporting Microsoft Dynamics GP: Users at the Help Desk

Weekly Dynamic: Microsoft Connect

Often we want features in the next release of Microsoft Dynamics GP or there’s an annoying bug that just hasn’t gotten fixed.. How do you make sure that the features and bug fixes that are important to you become important to Microsoft? The answer is MS Connect.

The MS team kept reminding me of how much they use Connect to determine the need and the passion around a feature or fix. So I’m committed this year to leveraging Connect myself and working to help others use Connect to get our needs in front of MS.

The beauty of Connect is that we can not only add new issues, but we can vote as a community on existing items. I’m hoping to do some mob votes were we all pick something that we agree needs to be fixed and we’ll all vote on it.

It’s time to Connect.