12 May 2010

Objective Measures: Client Satisfaction

Executive blogger Dwight Specht is back looking at how to measure Client Satisfaction in a Dynamics practice. (I’m still not sure why we practice this, at some point we should do Dynamics for real).

If your clients hug you when you walk into their offices or have a large tub of Diet Mt. Dew on ice for you, it’s pretty easy to determine their level of client satisfaction. If that doesn’t happen, you have to figure it out. Dwight’s post tells you how to figure it out.