31 January 2012

The eOne Dynamics GP and CRM Blog: Rude Email non Responders

Martin from eOne rants about Rude Email non Responders.

When dealing with support requests as he does I’m sure that it’s common to get a request and either ask for more information or suggest a remedy and then not hear anything back. I confess to being guilty of that. Sometimes the client is convinced the world is going to end unless they get answer and yet they immediately move on to something else. It’s a form of consulting whiplash.

For the record Martin, I currently have zero items in my work and personal inboxes. Not zero unread items, none. Nada.