You, Me and Dynamics GP
When you evaluate and select ISV
solutions to complement your Dynamics GP investment, a majority of the time
your focus is on finding a remedy to a particular pain point. Unfortunately,
this means that a majority of the time you focus mainly on the solution – its
cost, integration, reputation, etc. – but what you may be doing in the process
is diminishing the value of support as it relates to the ROI of your
investment, and the success of your business.
Evaluating
EDI solutions can be a daunting task with multiple solution providers claiming
the same capabilities – integration, ease-of-use, outsourcing, etc. However, take
it a step further and talk support and you’ll begin to see a wide gap between
what different providers offer. It’s not about how quickly you can
access your provider’s technical support line, or how many holidays for which they
provide coverage, “support” goes far deeper and wider, from the solution’s
design, integration, and then finally, to traditional
support.
For example, when evaluating an EDI
provider’s commitment to supporting your business, ask yourself, does the
provider:
- Have a fully-automated solution
designed to eliminate ERP
customizations?
- Offer
plug-and-play set up as opposed to a
time-consuming, resource-heavy project?
- Employ
a dedicated support team that
keeps your business top-of-mind; and
- Deliver day one support for any future version GP releases and updates, as well as ongoing support for Microsoft's sunset versions?
To protect your Dynamics investments
and your bottom line, you need an EDI provider that makes your business, their business. This means
having the dedicated, fast-acting support, including full compliance
management services, required to maintain the competitive advantage EDI should
deliver. With any other level of support, your business' EDI investment is at
risk.
Compare EDI Solutions for Microsoft Dynamics GP and see how providers stack up
against each other. And don’t wait to introduce the discussion around support,
for if you do, you may find that it’s not that easy after all to get the answers
you need when it comes to EDI and your business.
Talk with Data Masons’
Dynamics EDI experts next week at Convergence 2013. Data Masons will be exhibiting in Expo Booth
#742.
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